Get In Touch
We’re here to support the journey.
Whether you have questions about facility regulations, need assistance with an order, or want to learn more about our mission, our team is ready to assist.
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The Power of the Written Word
For immediate assistance with existing orders or store-specific account issues, please visit the respective partner store’s support portal.
Platform Contact
- Phone Support
845.675.7505
Mon-Fri, 9am – 5pm EST
- Mailing Address Prison Book Clubs Platform Operations P.O. Box 1234 New York, NY 10001
Facility Regulations FAQ
Quick answers regarding shipping to correctional facilities. Rules vary significantly by state and institution.
Are all books allowed in all facilities?
No. Every state and individual facility has its own set of rules regarding accepted literature. Hardcovers, spiral bindings, and certain subject matters (e.g., maps, explicit content, instructional martial arts) are frequently restricted. We highly recommend checking directly with the specific facility’s mailroom policies before placing an order.
How are packages shipped?
All orders are shipped directly from our approved partner stores’ warehouses via USPS. They are clearly marked and invoiced by the specific vendor to comply with institutional requirements that books must come directly from a recognized publisher or distributor.
What happens if a book is rejected by the mailroom?
If a facility rejects a package, it is typically returned to sender. Once we receive the returned item in its original condition, we will issue a refund for the cost of the books (shipping fees are non-refundable). Please ensure you have the correct inmate ID and facility address when ordering.
